At https://skinzmarket.com/, a platform operated by Skinsitt Limited, with a registered number HE 447533, registered at Louki Akrita, 2, 6^th floor, Flat/Office 41, 1100, Nicosia, Cyprus, we aim to provide superior products and service. We recognize that you may occasionally encounter issues with your purchase. Consequently, we have implemented the following refund policy:

Eligibility for Refunds:

1.1 Only purchases made directly through Webpage are eligible for a refund.

Refunds are applicable under the following conditions:

a) Defective Skins: You may be eligible for a refund if you receive skin that is defective or not as described.

b) Undelivered Skins: You may be eligible for a refund if you have not received the skin within the specified delivery timeframe.

Process for Requesting a Refund:

2.1 To request a refund, please contact our customer support team as soon as feasible via the channels specified on our website.

2.2 Include the order number and any other pertinent information required for identification and verification purposes.

2.3 Specify whether your refund request is due to a defective skin or a skin that was not delivered.

Our customer service department will evaluate your inquiry and respond in a timely manner.

Please be aware that we may require additional evidence or information to process your refund request, such as photographs or videos demonstrating the defect or absence of delivery.

If your refund request is accepted and fulfils the eligibility requirements, we will initiate the refund procedure.

3.2 Refunds for defective skins will be processed via the original payment method.

3.3 Refunds for undelivered skins may be conducted using the original payment method or any other method deemed suitable by our customer support team.

3.4 The amount of the refund will equal the total purchase price of the defective or undelivered epidermis.

Please allow a reasonable amount of time for refunds to appear in your account, as processing times may differ based on your payment provider.

Non-Refundable Circumstances:

4.1. Refunds are not available in the following instances:

a) Change of Mind: we do not provide refunds if you change your mind or decide you no longer want to use the purchased skin.

b) Digital Nature of Skins: due to the digital nature of CS:GO and DOTA 2 skins, refunds will not be issued unless the skin is malfunctioning or has not been delivered.

c) Transactions with Third Parties: refunds for skins purchased from third-party merchants or platforms are governed by their respective refund policies. Please refer to the third party's refund policy for more information.

Communication and Notifications:

5.1 All communication pertaining to refund requests, refund processing, or any other related matters will be conducted via the contact information you provided during the order placement.

You are responsible for ensuring that the provided contact information is accurate and up-to-date in order to receive any relevant notifications or updates.

This refund policy is subject to modification without prior notice. We advise periodically reviewing this policy to remain informed of any updates or modifications. For additional information or clarification, please contact our customer service team.

We appreciate your selection of our Webpage. We appreciate your cooperation and understanding regarding our refund policy.